Returns, refunds and cancellation
If you receive damaged or defective merchandise, we will either issue a refund or exchange the item upon its return. You will not be charged any additional shipping or handling fees for replacement.
If you have booked a place on our Marine Mammal Medic course but are unable to attend, providing you give us at least 7 days written notice, we will refund you or transfer you to another course, less a $25 administration charge. If you fail to provide 7 days written notice or do not attend on the day of the course, no refund or course transfer will be given.
Our Marine Mammal Medic course is a full-on training day and start time is 8.30am unless otherwise stated. Arrivals more than half an hour after start time may be declined entry as material covered in the morning session is essential to fundamental understanding. No refunds or transfers will be offered for late arrivals.
Project Jonah reserves the right to cancel courses if necessary. Every effort will be made to give attendees at least 7 working days notice of cancellation and a refund will be offered. However, Project Jonah will not be responsible for any costs incurred by you (such as travel and accommodation) due to course cancellation.
Shipping
Goods which are in stock will be sent within 7 working days from the date of your order. Some products (if not in stock) may take between 2 – 4 weeks to be delivered. We’ll let you know if your goods are on back order.
World Of Whales Kits: FREE postage
Hoodies: FREE postage
Other items: $8
To contact us regarding refunds, returns or damaged goods, email info@projectjonah.org.nz.